RETURN & REFUND POLICY

No Returns or Exchanges

For hygiene and product-safety reasons, HOT LIPS does not accept returns or exchanges on cosmetic products once an order has been placed.

Please carefully review your selected products, shades, and order details before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or you receive an item different from what you ordered, please contact us within 24 hours of delivery.

Please provide your order number and clear photos of the product and packaging so we can review the issue.

If the issue is confirmed to be the responsibility of HOT LIPS, an appropriate resolution may be offered in accordance with applicable law.

Incorrect Address

Customers are responsible for providing accurate delivery information. HOT LIPS is not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer.

Important

By completing your purchase, you acknowledge and agree to this Return & Refund Policy, subject to any rights that cannot legally be excluded under applicable law.